Privacy, cookies and terms
WebOws Design Limited, Company No. 13440631, registered in England. Last updated September 2026.
Privacy Policy
Last updated: August 2026
At WebOws Design ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect the information you provide when using our website www.webowsdesign.co.uk.
The data controller is WebOws Design Limited, a company registered in England and Wales, company number 13440631. You can reach us using the details in section 14.
1. Information We Collect
Some information you give us deliberately, and some is collected automatically when you load a page. Both are set out below.
What you give us:
- Contact information: your name, email address, and any phone number, service selection or message you enter into our contact form.
- Email data: anything you send us if you communicate with us by email.
- Free tool submissions: the website address or search phrase you enter, and the name and email address you give if you ask for the full results. Section 5 covers this in detail.
- Call bookings: your name, email address, the time you asked for, and any phone number or note you add. Section 6 covers this in detail.
What is collected automatically when you visit:
- Technical data needed to serve the page: your IP address, browser and device type, and the page you asked for. This is handled by our hosting provider, Cloudflare, which keeps its own server and security logs. We do not have access to those logs as a searchable record and we do not use them to build a profile of you.
- Our own essential cookie: a single cookie that remembers the choice you make in the cookie banner, so you are not asked again on every page. These are listed in our Cookie Policy.
- Analytics and advertising data: only if you accept it. Until you make a choice, Google's tag runs in a restricted mode that sets no cookies and does not identify you. Nothing that identifies you is collected for analytics or advertising unless you accept.
- Fair usage data for the free tools: a one-way hashed record of your IP address, used only to apply usage limits and prevent abuse. The address itself is not stored.
We do not ask for special category data (such as health, ethnicity or political opinions) anywhere on this website, and you should not send it to us through the contact form.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide our web design services.
- Produce and send you the results of any free tool you use.
- Improve our website, services, and user experience.
- Monitor and analyse website performance through analytics tools.
- Communicate with you when you've given consent (e.g., for email updates).
We will never sell or rent your personal data to third parties. We do not use your data to make any automated decision that has a legal or similarly significant effect on you.
3. Our Lawful Basis for Using Your Information
Under the UK GDPR we have to have a lawful basis for each thing we do with your data. Ours are:
| What we do | Lawful basis | What that means |
|---|---|---|
| Reply to an enquiry | Legitimate interests, or steps before a contract | You asked us a question about our services, so answering it is what you would expect. |
| Deliver a project we are engaged for | Contract | We need your details to do the work you have hired us for. |
| Send you the results of a free tool | Consent | You ticked the box asking us to email them. You can withdraw this at any time. |
| Arrange a call you asked to book | Steps before a contract | You asked for the call, so we need your details to hold the time and confirm it with you. |
| Record that a proposal or invoice link was opened | Legitimate interests | So we know a document reached you, rather than chasing you for something you never received. |
| Introduce ourselves to a business by email | Legitimate interests | We contact businesses only, and every such email says where we got the details and how to stop. |
| Send marketing emails | Consent | Only if you ticked the separate optional box. Never a condition of anything else. |
| Analytics and advertising cookies | Consent | Nothing is set until you accept, and you can change your mind at any time. |
| Cookies needed to serve the page | Legitimate interests (exempt from consent) | The site cannot be delivered securely without them. |
| Fair usage limits on the free tools | Legitimate interests | Keeping a free public tool available and stopping it being abused. |
| Keep business and accounting records | Legal obligation | Required by UK tax and company law. |
Where we rely on legitimate interests, you have the right to object. Section 12 explains how.
4. Cookies and Analytics
We use cookies to make our website work efficiently and to understand how visitors use it. Analytics and advertising cookies are switched off until you accept them, and rejecting them changes nothing about how the site works for you.
Our Cookie Policy lists every cookie by name, who sets it, what it does and how long it lasts. You can change your choice at any time using the Cookie settings link at the bottom of any page, or by clearing cookies in your browser.
5. Free Tools
Our website offers a number of free tools: an SEO and AEO audit, a schema markup generator, a title and meta description checker, a competitor page comparison and a keyword ideas tool. When you use any of them, we collect and process:
- The website address or search phrase you give us, together with the results we produce from it. For the competitor comparison this includes the competitor addresses you enter.
- Your name and email address, and for the audit tool your own website address if you choose to give it, at the point you ask us to send you the full results.
- Whether you ticked the optional box asking for occasional marketing emails. That box is always separate from the one used to send you your results, and leaving it unticked has no effect on the results you receive.
- A one-way hashed record of your IP address, used only to apply fair usage limits and prevent abuse of the tools. We do not store the IP address itself.
We use this information to produce and send you your results, and, where you have asked us to, to follow up with you about them. We store the results so that the link we email you keeps working, and so that we can see how the tools are being used.
The tools only request pages that are already publicly available on the internet, and will not fetch private, internal or local network addresses. When we fetch a page we identify ourselves as WebOwsSEOAudit. Before fetching an address you give us, we look it up using Cloudflare's public DNS service, so that we can refuse an address that points somewhere private.
Three of the tools ask another company for part of the answer, and in each case we send only what you typed and nothing that identifies you. The audit asks Google's PageSpeed Insights how fast the page you submitted loads. The keyword ideas tool asks Google for its own search suggestions, and asks Microsoft, through Bing Webmaster Tools, roughly how often a phrase is searched for. All three requests are made by our server rather than by your browser, so your details are not passed to either company by those pages.
When we email you your results we include a link to a page showing the same results. That link contains a long random code and is not listed in search engines, but anyone you forward it to will be able to see the results. Treat it as you would the email itself.
The competitor comparison stores the competitor addresses you enter and information read from those pages. That is usually business information rather than personal data, but if you enter a page belonging to a named individual, please only use addresses that are already publicly published.
You can ask us to delete your records from any of these tools at any time using the contact details in section 14.
6. Booking a Call
You can book a call with us from our Book a Call page. When you do, we collect your name, your email address, the time you asked for, and any phone number or note you choose to add.
A booking is a request rather than a confirmed appointment. We hold the time provisionally, and then either confirm it, suggest a different time, or tell you we cannot make it work. We email you at each of those points. If we suggest a different time, that email contains a link you can use to accept or decline it. The link contains a long random code and is not listed in search engines, but anyone you forward it to will be able to use it, so treat it as you would the email.
Booking a call also creates an entry in our Google Calendar holding your name, your email address and anything you wrote in the note, and adds you to that entry as an attendee, which means Google may send you a calendar invitation as well as our own email. Google acts on our instructions for this, and section 9 lists it with our other providers.
We use this to arrange and hold the call, on the basis that you asked us for it and it is a step towards a possible contract. If the call leads to work, the record becomes part of our client records. If it does not, we remove it in line with section 11.
7. Proposals and Invoices We Send You
When we send you a proposal or an invoice, we send a link to a page showing it rather than an attachment. When that page is opened we record the date it was first opened, the date it was last opened, and how many times. We record nothing about your device, your location or what you did on the page, and we never use it for advertising.
We do this so that we know a document actually reached you. Knowing a proposal was opened is the difference between chasing you for something you never received and leaving you alone to read it. As with the tools, the link contains a long random code and is not listed in search engines, and anyone you forward it to can open it and will be counted as an opening.
If you would rather we did not record this for your documents, tell us using the details in section 14 and we will turn it off for you.
8. If We Contacted You First
Sometimes we contact a business that has not contacted us, to introduce what we do. If you have had an email from us out of the blue, this is the section that applies to you. Because we did not get your details from you, data protection law requires us to tell you the following, and we would want to anyway.
Where we got your details: from your business's own public listing on Google Maps, and from the website address published on that listing. Nobody passed your details to us, and we have never bought a list.
What we hold: your business name, its published website address, the public contact address we found for it, and our own notes about what we saw on the site.
Why we are allowed to: our legitimate interest in offering a service to businesses we believe it would suit. We contact businesses rather than private individuals. We do not email addresses at consumer mail providers, because those usually belong to sole traders, and where we cannot tell which we are looking at we do not send at all.
How to stop it: reply and say so, or use the link in the email. Either one stops it for good. We keep a record of the address afterwards for the sole purpose of making sure it is never contacted again.
You can object to this at any time, and we will stop without asking you why. Section 12 sets out that right along with the others you have.
9. Who Else Handles Your Data
We do not sell or rent your data, but we do use a small number of service providers to run the website. They process data on our instructions:
| Provider | What they handle | Where |
|---|---|---|
| Cloudflare | Website hosting, our database, and file storage, plus the network that serves and protects the pages and the public DNS service we use to check an address before a tool fetches it | Globally distributed |
| Google Workspace | Sending and receiving our email, including the results and confirmations this site sends you, and the calendar our call bookings are entered into | The United States and other countries |
| Google Analytics, Ads and Tag Manager | Analytics and advertising measurement, but only if you accept analytics and advertising cookies | The United States and other countries |
| Google PageSpeed Insights | Measures how quickly a page loads. Our audit tool sends it the address you submitted and nothing about you | The United States and other countries |
| Google Maps and Places | Public business listings, which we search when researching a business to introduce ourselves to. Section 8 explains this | The United States and other countries |
| Microsoft | Bing Webmaster Tools, which tells our keyword tool roughly how often a phrase is searched for. We send the phrase and nothing about you | The United States and other countries |
| Freelancers we bring in | Where a project needs it, part of your project content so a subcontractor can carry out that piece of work. Each one signs a confidentiality and data protection agreement with us before starting | Varies by freelancer: may be outside the UK |
Some of these providers process data outside the UK. Where that happens, the transfer is covered by the safeguards those providers put in place, such as the UK International Data Transfer Addendum or the EU Standard Contractual Clauses. You can ask us for more detail using the contact details in section 14.
We may also disclose information where we are required to by law.
10. Data Storage and Security
We store your data securely and take appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure. Your personal data is stored on secure servers, and we limit access to those who need it to perform their job. The database holding enquiries and tool results is not readable by website visitors: it can only be reached by our own server code and by us.
11. How Long We Keep Your Information
We keep your data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements. In practice:
| What | How long | Why |
|---|---|---|
| Free tool and audit results, including any name and email attached to them | 24 months from the day you ran it, then deleted automatically | Long enough for the link we emailed you to keep working, and to see how the tools are used. |
| Call bookings, including anything you wrote in the note | Kept while the call is being arranged and for 24 months afterwards if it does not lead to work, then removed | So we know what was discussed if you come back to us. |
| Details of a business we contacted first | 24 months from the last contact, or permanently if you ask us not to contact you again, in which case we keep the address only to honour that | So we do not approach the same business twice, and so an opt-out is never lost. |
| Enquiries and contact records | While you are a client or a live prospect, then reviewed and removed if there has been no contact for 24 months | So we can pick up a conversation where it left off. |
| Marketing consent records | Until you withdraw consent, plus a short period afterwards | So we have a record of what you agreed to and when. |
| Project, invoice and accounting records | Six years after the end of the financial year they relate to | Required by UK tax law. |
You can ask us to delete your data sooner than any of these periods. Section 12 explains how.
12. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data.
- Object to or restrict processing in certain cases, including where we rely on legitimate interests.
- Receive a copy of data you gave us in a portable, machine-readable format, or ask us to send it to someone else.
- Withdraw consent at any time (if processing is based on consent). Withdrawing consent does not affect anything we did before you withdrew it.
To exercise these rights, please contact us using the details below. We will respond within one month. There is no charge, and you do not have to give a reason.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office, the UK's data protection regulator. You can reach the ICO at ico.org.uk/make-a-complaint, or on 0303 123 1113. We would appreciate the chance to put things right first, but you are entitled to go to the ICO at any time.
13. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites, so we recommend reviewing their privacy policies separately.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
WebOws Design Limited (company number 13440631)
Registered office: Brambles, Lower Wall Road, West Hythe, Hythe, England, CT21 4NR
Email: owen@webowsdesign.co.uk
Website: www.webowsdesign.co.uk
15. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons.
The most recent version will always be available on this page.
Terms & Conditions of Use
Last updated: August 2026
Welcome to www.webowsdesign.co.uk, operated by WebOws Design Limited ("we", "our", or "us"). By accessing or using our website, you agree to comply with and be bound by these terms of use. Please read them carefully.
1. Who We Are
This website is operated by WebOws Design Limited, a company registered in England and Wales under company number 13440631. Our registered office is Brambles, Lower Wall Road, West Hythe, Hythe, England, CT21 4NR, and you can reach us at owen@webowsdesign.co.uk or on 01634 984929.
How we handle personal data is covered separately in our Privacy Policy and Cookie Policy, and those documents form part of these terms.
2. Use of Our Website
You may use our website only for lawful purposes. You must not use it in any way that breaches applicable laws or regulations, or that may cause harm to our website or to others.
3. Our Free Tools
We offer a number of free tools on this website: an SEO and AEO audit, a schema markup generator, a title and meta description checker, a competitor page comparison and a keyword ideas tool. They request a page you name and analyse what it publicly returns. The following applies whenever you use them.
You may only submit an address you own, are responsible for, or are otherwise entitled to test, together with publicly available pages you are comparing against. Do not use these tools to probe a system you have no permission to look at, to submit addresses at a scale we have not agreed, or as part of any attempt to disrupt another site. We may refuse, limit or withdraw access to the tools at any time, and we apply fair usage limits so that they stay available to everybody.
The results are produced automatically. They are a useful starting point and they are not professional advice, an audit in any formal sense, or a guarantee of any search ranking or result. Search engines change how they work without notice, and no tool can promise a position. Any code we generate, including structured data, is built from what your page says at the moment we read it: review it, and test it on your own site before relying on it. You remain responsible for anything you publish.
Where we email you results, the link we include will work for anyone who has it. Please treat it as you would the email.
4. Booking a Call
You can ask for a call using our Book a Call page. What you send us is a request for a time, not a confirmed appointment. We hold the time provisionally while we look at it, and we will then confirm it, offer you a different time, or tell you we cannot make it work. Nothing is booked until you have an email from us confirming it, or until you accept a time we have offered you.
We may decline a request without giving a reason, and we may cancel or move a confirmed call if we have to, in which case we will tell you as soon as we can. A call is free and carries no obligation on either side. Please only book a time you intend to keep, and tell us if you cannot make it.
5. Intellectual Property
All content on this website, including text, graphics, logos, and design, is owned by or licensed to WebOws Design Limited. You may not reproduce, distribute, or reuse any content without our prior written permission.
The results a free tool produces about your own page are yours to use however you like, including any code it generates for you.
6. Website Content
We make every effort to ensure that the information on our website is accurate and up to date, but we make no guarantees. Content is provided for general information only and may change without notice.
7. Availability
We do not promise that this website or any tool on it will always be available or uninterrupted. We may suspend, withdraw or change any part of it without notice.
8. Links to Other Websites
Our website may include links to external websites for your convenience. We are not responsible for the content or privacy practices of those third-party sites.
9. Limitation of Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, nothing in these terms affects your statutory rights.
Subject to that, and to the fullest extent permitted by law, we will not be liable for any loss or damage arising from your use of, or reliance on, any content on this website or the output of any free tool, including any loss of profit, business, goodwill or search visibility.
10. Security
We take reasonable measures to protect our website and your information, but we cannot guarantee that the site will always be secure or free from errors or viruses. You are responsible for configuring your devices appropriately.
If you believe you have found a security problem with this website, please tell us at owen@webowsdesign.co.uk before disclosing it anywhere else. We will not pursue anyone who reports a genuine issue in good faith and gives us a reasonable chance to fix it.
11. Changes to These Terms
We may update these terms from time to time. Continued use of our website following any changes means you accept those updates.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own courts.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at: WebOws Design Limited (company number 13440631)
Registered office: Brambles, Lower Wall Road, West Hythe, Hythe, England, CT21 4NR
Email: owen@webowsdesign.co.uk
Website: www.webowsdesign.co.uk
Terms of Business & Services
Last updated: August 2026
These Terms of Business set out the agreement between WebOws Design Limited ("we", "our", or "us"), a company registered in England and Wales under company number 13440631 with its registered office at Brambles, Lower Wall Road, West Hythe, Hythe, England, CT21 4NR, and our clients ("you", "your") for the provision of web design and related services.
1. Our Services
We provide web design and related digital services on a project-to-project basis. Each project will be outlined in a written proposal or agreement specifying scope, cost, and estimated timeline.
Where a written proposal and these terms disagree, the proposal takes precedence for that project.
2. Quotes and Deposits
All projects are priced individually. A non-refundable deposit (typically 50%) is required before work begins. The remaining balance is due upon completion or as otherwise agreed in writing.
3. Revisions and Amendments
We offer unlimited revisions before the final delivery of a project. Once a project is approved and delivered, any additional changes or updates may be chargeable at our standard rates.
4. Payments
Payments must be made by bank transfer to the account details provided on our invoices. All prices are quoted in GBP unless otherwise stated. Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Subcontractors
We may, at our discretion, engage subcontractors or other suitably qualified professionals to carry out part of a project. Where we do, we may share the parts of your project content, including material you have given us, that a subcontractor needs in order to do that work. Engaging a subcontractor does not change who you deal with: your point of contact remains the same throughout, and we remain fully responsible for the quality and delivery of any work carried out this way. Any intellectual property a subcontractor creates for your project is assigned to us, so that clause 6 can transfer it to you cleanly, and the confidentiality obligations in clause 8 apply to any subcontractor exactly as they apply to us.
6. Intellectual Property
Upon full payment, ownership of the final website design and associated deliverables will transfer to you. We retain the right to display completed projects in our portfolio and marketing materials unless agreed otherwise.
7. Client Responsibilities
You agree to provide all necessary content, materials, and feedback in a timely manner. Delays in providing these may affect project timelines.
8. Confidentiality
In the course of a project, each of us may see information about the other that is not public. We will keep confidential anything you tell us or give us access to that a reasonable person would understand to be sensitive, and use it only to carry out the work. This does not apply to information that is already public, that we already held before you gave it to us, or that we are required by law to disclose. We will hold any subcontractor engaged under clause 5 to the same standard.
9. Third-Party Services
Most projects rely on services we do not control, such as website hosting, a domain name, a content management platform, stock imagery or paid plugins. Unless your proposal says otherwise, those are bought in your name and billed to you, and they remain your responsibility once the project is delivered. We are not liable for a third-party service changing its pricing, its features or its terms.
10. Data Protection
Each of us is responsible for complying with UK data protection law. Where we handle personal data belonging to your customers in the course of a project, for example when migrating a website or setting up a contact form, we do so on your instructions as a processor, and we will only use it to carry out the work, keep it secure, and delete or return it when the work is finished. We will tell you without undue delay if we become aware of a personal data breach affecting it.
How we handle your own contact details as our client is covered in our Privacy Policy.
11. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or for anything else that cannot lawfully be limited or excluded.
Subject to that: while we take great care to ensure quality and reliability, we cannot guarantee that any website or service will be completely error-free or uninterrupted, and we do not guarantee any particular search ranking, level of traffic or commercial result. Our total liability for any claim is limited to the amount paid for the specific service, and we are not liable for loss of profit, loss of business, loss of goodwill or loss of data.
12. Cancellations
If you wish to cancel a project after the deposit has been paid, the deposit will not be refunded. Any additional work completed beyond the deposit amount will be invoiced accordingly.
If you are a consumer rather than a business, and you agreed the project away from our premises or entirely at a distance, you have a legal right to cancel within 14 days of entering into the agreement. If you asked us to begin work within that period, we may charge you for what we have done up to the point you cancel. To cancel, tell us by email at owen@webowsdesign.co.uk. This right is in addition to anything else in this section, and nothing here removes it.
13. Complaints
If something goes wrong, email owen@webowsdesign.co.uk and say so. It reaches Owen rather than a queue. We will acknowledge within two working days and set out what we propose to do about it. We would always rather fix a problem than argue about it.
14. International Clients
We work with clients worldwide. Unless otherwise agreed, all services are provided under UK law, and payments must be made in GBP.
15. Governing Law
These Terms of Business are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own courts.
16. Contact Us
If you have any questions about these Terms of Business, please contact us at: WebOws Design Limited (company number 13440631)
Registered office: Brambles, Lower Wall Road, West Hythe, Hythe, England, CT21 4NR
Email: owen@webowsdesign.co.uk
Website: www.webowsdesign.co.uk
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